Privacy Policy

Last updated: 1st August 2024

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At Vines Tree Management, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or use our services.

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1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal details such as your name, phone number, email address, and residential or business address when you request a quote or contact us.

• Job details such as site location, service type requested, and photos you provide for quoting purposes.

• Technical information such as your IP address, browser type, and browsing behaviour (through cookies and analytics tools).

 

2. How We Use Your Information

We only use your information for purposes related to our business, including:

• Providing quotes and carrying out tree services you request.

• Responding to enquiries and customer support.

• Scheduling and managing jobs, including insurance or council documentation if required.

• Sending you important updates about your service or safety notices.

• Improving our website, services, and customer experience.

We will never sell or rent your personal information to third parties.

 

3. Sharing of Information

We may share your information only when necessary, including:

• With employees and contractors of Vines Tree Management to carry out requested services.

• With councils, insurers, or utility providers where permits, approvals, or insurance claims are involved.

• With service providers who support our business operations (such as IT, website hosting, or accounting).

• Where required by law, regulation, or court order.

 

4. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Personal data provided through online forms is transmitted securely and stored in restricted systems.

 

5. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality and track website performance. You can disable cookies in your browser, but some website features may not work properly.

 

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections if your information is inaccurate or incomplete.

• Opt-out of receiving any non-essential communications.

Requests can be made by contacting us directly (see below).

 

7. Third-Party Links

Our website may contain links to other websites. Please note we are not responsible for the privacy practices of those sites.

 

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

 

Vines Tree Management

Phone: 0499 171 746
Email: vinestreemanagement@gmail.com